Shipping, Refund & Cancellation

Ochre Club Shipping, Refund and Cancellation Policy

Version 2.1. Effective date: 22 September 2026.

IMPORTANT: Ochre Club sells only non alcoholic products. No alcohol is sold through this website. This policy applies to orders placed at https://ochreclub.com.

1. Scope

This policy is published by Ochre Spirits Private Limited, CIN U10799GA2023PTC015881, registered office 2nd Floor, No. 17, 7th Main Road, Indiranagar, Bengaluru, Karnataka 560038, which operates the Ochre Club brand (“we”, “our” or “us”). It covers all orders for Ochre Club mixers (“Products”) placed on https://ochreclub.com. By placing an order, you agree to this policy, our Terms of Use and our Privacy Policy.

2. Shipping and Delivery

2.1 Where we deliver. We deliver across India. Some remote areas may not be serviceable. If we cannot deliver to your address, we will tell you and refund your order in full.

2.2 Delivery charges. Orders of ₹599 or more ship free. Orders below ₹599 carry a delivery charge of ₹49. Your first order ships free with code ONTHEHOUSE. Charges are shown at checkout before you confirm your order.

2.3 Dispatch. Orders are usually dispatched within one (1) to two (2) business days of confirmed payment. Orders placed after 3 PM, or on a Sunday or public holiday, are processed on the next business day. We will send you a tracking link by email or SMS once your order ships.

2.4 Delivery times. From dispatch: Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Kolkata and Pune, 3 to 5 business days. Rest of India, 5 to 7 business days. These are estimates and may be affected by holidays, weather or logistics disruption.

2.5 Delivery partners. We ship through professional courier partners and pack every order with care. Risk in the Products passes to you on delivery.

2.6 Delivery attempts. Our courier will attempt delivery up to two (2) times. If delivery fails because the recipient is unavailable, the address is wrong or delivery is refused, the parcel returns to us and we will contact you to arrange redelivery, which may carry a reshipping charge. If redelivery cannot be arranged within seven (7) days, we may cancel the order and refund it after deducting shipping charges. Please make sure your address and phone number are correct.

3. Cancellations

3.1 Before dispatch. You can cancel an order any time before it ships by contacting us through the Contact page or at yo@ochrespirits.com with your order number. We will refund the full amount to your original payment method.

3.2 After dispatch. Orders cannot be cancelled once dispatched.

3.3 Cancellation by us. We may cancel an order if a Product is unavailable, we cannot deliver to your address, we suspect fraud, there is an error in price or description, or payment fails. If we cancel, we will refund you in full.

4. Returns

4.1 No returns on delivered orders. Because our Products are food products, delivered orders cannot be returned, whether opened or unopened. This protects food safety and hygiene.

4.2 Damaged, defective, leaking or incorrect items. If a Product arrives damaged, defective, leaking or does not match your order, email yo@ochrespirits.com within forty eight (48) hours of delivery with your order number, clear photos or video, and a short description. Once verified, we will send a replacement or issue a full refund. If we need the item back, we will arrange and pay for the pickup.

Claims made more than forty eight (48) hours after delivery may not be accepted.

5. Refunds

5.1 When refunds are issued. For cancellations before dispatch, cancellations by us, approved claims under Section 4.2, and orders we cannot deliver.

5.2 Timelines. Refunds are initiated within forty eight (48) hours of approval and credited to your original payment method (UPI, card, net banking or wallet) within seven (7) to ten (10) business days, depending on your bank.

5.3 Partial refunds. Where only part of an order is affected, or where shipping charges are deducted under Section 2.6, we will tell you the refund amount before processing it.

5.4 Delays. If you have not received a refund within ten (10) business days of initiation, please check with your bank first, then contact us at yo@ochrespirits.com with your order number.

6. Limitation of Liability

To the extent permitted by law, we are not liable for delays caused by courier partners, events beyond our control or incorrect delivery details, or for indirect or consequential loss. Our total liability for any order will not exceed the amount paid for that order.

7. Contact Us

Ochre Club, operated by Ochre Spirits Private Limited
2nd Floor, No. 17, 7th Main Road, Indiranagar, Bengaluru, Karnataka 560038
Email: yo@ochrespirits.com
Phone: +91 82489 75464
CIN: U10799GA2023PTC015881
GSTIN: 29AAECO0398N2ZR